Our fair and transparent cancellation policy for tours and transfers
48+ hours before
Cancellations made 48 hours or more prior to the scheduled transfer/tour will receive a full refund.
24-48 hours before
Cancellations made less than 48 hours but no less than 24 hours prior to the scheduled transfer/tour will receive a 50% refund.
Less than 24 hours
Cancellations made less than 24 hours prior to the scheduled transfer/tour are non-refundable.
No call, no show
No refunds will be issued for no-call, no-show bookings.
Refunds, where applicable, will be processed through the original payment method and may take a few business days depending on the payment provider.
To cancel your booking, please contact us as soon as possible using one of the following methods:
Please include your booking confirmation number and the reason for cancellation in your request.
Have questions about our cancellation policy? Contact us and we'll be happy to help.